Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: March 11, 2026
Information We Collect
Personal Information
- • Name and contact information (email, phone, address)
- • Payment information (processed securely by third-party providers)
- • Account credentials (encrypted and securely stored)
- • Preferences and communication settings
Automatically Collected Information
- • IP address and device information
- • Browser type and operating system
- • Pages visited and time spent on our site
- • Referring website and search terms
How We Use Your Information
To Process Orders
Process and fulfill your orders, including payment processing and shipping.
To Provide Customer Service
Respond to your inquiries, provide support, and improve our services.
To Send Communications
Send order confirmations, shipping updates, and marketing communications (with your consent).
To Improve Our Website
Analyze usage patterns to improve user experience and website performance.
Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- • SSL encryption for all data transmissions
- • Secure payment processing through PCI-compliant providers
- • Regular security audits and updates
- • Limited employee access to personal data
Third-Party Services
We work with trusted third-party service providers to operate our website and process transactions:
Payment Processing
Secure payment gateways that handle credit card and other payment transactions.
Shipping Services
Shipping carriers that deliver your orders and provide tracking information.
Analytics
Tools that help us understand how visitors use our website.
Email Marketing
Services that manage our email communications and newsletters.
Your Rights
You have the right to:
- • Access and review your personal information
- • Correct inaccurate or incomplete information
- • Request deletion of your personal information
- • Opt out of marketing communications
- • Request a copy of your data (data portability)
To exercise these rights, please contact us at privacy@kaia.com
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: privacy@kaia.com
Address: KAIA Sustainable Fashion, 123 Fashion Avenue, New York, NY 10001
Phone: 1-800-KAIA-LOVE